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Each parcel has a fixed price that depends only on the route. Every country is in a price band, and you pay the more expensive band of the two countries: for example Italy → Latvia costs the same as Latvia. Weight doesn’t change the price.

Up to 30 kg. No side can exceed 120 cm, and length + width + height together can’t exceed 220 cm (for example 120 + 60 + 40 = 220 cm is fine; 130 + 40 + 30 is not). You can put up to 10 parcels in one order. Before shipping you send us a photo of each sealed parcel. If the carrier finds a parcel over the limits, even slightly, it still travels but a penalty equal to its price is charged to the card used for the order.

It covers the value of the contents up to €500.00 and costs €10.00 per shipment. You don’t upload anything when you book: if the parcel is damaged or lost, we ask for concrete proof, such as the invoice or receipt and photos of the contents and packaging.

Online by card through Stripe, after entering the shipment details. Your card details never pass through us.

With the RF order code you receive by email: enter it under Track. Once the parcel leaves you also get the carrier’s tracking number.

No: we answer on WhatsApp and email only, so every request stays in writing and nobody waits on hold.